Principles of Customer Service 17th October – 10am to 5pm
Participants in this full day course will gain invaluable skills and techniques that form the fundamentals of service professionalism. They will be encouraged to take pride in what they do and the area of Northern Ireland in which they live and work.
Course Content:
- Welcoming people skills
- What forms a first impression?
- Why should I handle customer concerns?
- The communications process
- Effective listening
- Visitor needs
- The Value of Tourism
- Personalised key commitments
- Topics to avoid
Ambassador Workshop 24th October – 10am to 2pm
This half-day workshop supports ambassadors and volunteers in providing a warm and friendly welcome. It equips participants with the resources to interact and assist visitors to Northern Ireland and provides an opportunity to build on delegates’ existing skills as representatives of Northern Ireland to our visitors. This workshop will provide delegates with a detailed knowledge of the tourism product in Northern Ireland and within their specific tourism destination.
Course Content:
- Demonstrating a warm welcome
- Local tourism resources
- Ambassador resources
- The pride factor
- Lasting impressions
Both sessions will be held in Crossmaglen Community Centre. This is a fully accredited City and Guilds course and you would normally pay £115!
To secure your place drop into the Crossmaglen Community Centre with a £35 booking fee.
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